About
Our Story
HotelOS did not arrive fully formed. It is the product of four generations of decisions — some bold, most patient — each made in the belief that a place worth visiting earns that status by demanding something of itself. The building came first. The philosophy followed the building.
Heritage
The site was first established as a private residence for a shipping magnate whose eye for craftsmanship in timber and stone is still visible in every load-bearing arch and window reveal. The building passed through three generations before the family commissioned its conversion.
The first iteration of the hotel opened with twelve rooms, a single restaurant, and a conviction — unusual for its era — that hospitality should ask something of itself. Condé Nast noted the opening as 'the most considered small hotel in the country.'
A sensitive extension designed by a Pritzker-shortlisted studio added thirty-two further rooms, the spa pavilion, and The Terrace. The project won three architectural awards and, more importantly, did not disturb what already existed.
HotelOS today operates with a team of eighty, serves guests from sixty-three countries, and continues to resist the temptation to add what is not necessary. The standard has not changed: every detail must be worth the attention it asks for.
Philosophy
Craft
Every surface, material, and object in the hotel has been chosen or commissioned. Nothing is standard-issue. The consequence is spaces that feel inhabited rather than installed — places that earn your trust by the evidence they give of effort.
Silence
We do not fill gaps. If there is no music that suits the moment, there is no music. If a corridor needs only light and proportion to feel right, it has only light and proportion. We consider silence an amenity — rarer and more valuable than most.
Presence
Our team is trained not to perform hospitality but to practise it. The difference is that one follows a script and the other requires genuine attention. We hire slowly, invest significantly, and keep the kind of people who consider this work meaningful.
The team
General Manager · Since 2018
Eleanor joined HotelOS from a decade at Aman properties across three continents. She oversees every aspect of the guest experience with a philosophy that luxury is fundamentally about attention — to place, to person, to the unrepeatable nature of each visit.
Chef de Cuisine · Since 2020
Thomas trained under three Michelin-starred mentors before spending seven years in the sourcing networks of Burgundy and the Basque Country. His tasting menus at Altitude are exercises in restraint — each dish a response to what the season actually offers, not what a kitchen wishes it could offer.
Master of Wine & Director of Beverage · Since 2021
One of fewer than 450 Masters of Wine worldwide, Marina curates a cellar of over 800 references with a particular focus on small-production estates she visits personally. She is present at every dinner service and considers conversation with guests as central to her role as selection itself.
Director of Spa & Wellness · Since 2019
Daniel's approach to wellness is grounded in traditional healing practices studied across East Africa, Southeast Asia, and the Himalayan foothills. The HotelOS spa is his attempt to distil what he found in those places into a programme that is both deeply restorative and honest about what it is and is not.
Chief Concierge · Since 2016
Sophie holds the Clefs d'Or — the concierge profession's highest recognition — and has built a network of relationships over twenty years that can arrange almost anything guests ask of it. Her standard is simple: every request is treated as if the guest had asked a knowledgeable friend.
Recognition
Forbes Travel Guide
Five-Star Rating
2025
Condé Nast Traveller
Gold List
2025
World's 50 Best Hotels
Top 50 Hotels
2024
MICHELIN Guide
One Key
2025
Tatler Spa Guide
Best Hotel Spa
2025
Wallpaper* Design Awards
Exceptional
2024
“Flawlessly appointed rooms, a kitchen of genuine ambition, and a staff who seem to anticipate your needs before you have formed them. HotelOS is not just a hotel — it is an argument for what hospitality can be.”
The Sunday Times · 2025
“The gold standard in modern luxury. Where many contemporary hotels mistake minimalism for comfort, HotelOS achieves something rarer: spaces that feel both carefully composed and deeply lived-in.”
Condé Nast Traveller · 2025
“An unrivalled sense of place. Every material, every view, every scent in the corridor feels considered — the result of a team that has clearly asked, again and again, whether something is good enough.”
Wallpaper* · 2024